Refund policy

Returns, Exchanges and Cancellations

Please check your order carefully before completing your purchase.

Cancellations and changes before dispatch

You may request to cancel or change your order before it has been dispatched. Please contact us as soon as possible. We will do our best to assist, subject to stock availability and any price difference.

Some products may be specially ordered for your order. If you request to cancel or change a special-order item before dispatch, any cancellation or change will be subject to whether our supplier will accept it and any reasonable costs already incurred.

Change-of-mind returns and exchanges

Once an order has been dispatched or delivered, we do not accept returns or exchanges for change of mind, incorrect selection or personal preference.

Faulty, damaged or incorrect products

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. If a product is faulty, damaged in transit, incorrect or not as described, please contact us with your order details and any relevant photos. We will assess the issue and provide any remedy required by law.